Thank you for choosing ARTISAN CRAFT DESIGN INC. (“we,” “us,” or “our”) for your home renovation and improvement needs. We stand behind the quality of our products and want you to be fully satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased through our website
https://aiblb.com/ or other authorized channels. By placing an order with us, you acknowledge and agree to the terms of this Return Policy.
To be eligible for a return, refund, or exchange, the following conditions must be met:
- Time Frame: Products must be returned within 30 calendar days from the date of delivery. Returns received after this period will not be accepted, unless otherwise specified by law or product-specific warranty terms.
- Condition of Products: Items must be unused, in their original condition, and in the original packaging (including all parts, accessories, manuals, and tags). Products that show signs of wear, damage, installation, modification, or misuse will not be eligible for return.
- Proof of Purchase: A valid proof of purchase (e.g., order confirmation email, invoice, or receipt) must be provided with the return.
- Exceptions: Certain products are non-returnable, including:
- Custom-made or personalized items (e.g., custom-cut materials, engraved fixtures).
- Perishable goods (if applicable) or products with expiration dates.
- Halloween decorations, seasonal items, or limited-edition products (unless defective).
- Hazardous materials, power tools with broken safety seals, or products that have been opened and cannot be resold due to safety or hygiene reasons.
To start a return, please follow these steps:
- Contact Customer Support: Send an email to service@aiblb.com with the subject line “Return Request” and include the following information:
- Your order number.
- Product name, SKU, and quantity being returned.
- Reason for the return (e.g., defective, wrong item, unsatisfactory quality).
- Photos of the product (if claiming damage or defect) and original packaging (if applicable).
- Receive Return Authorization: Our customer service team will review your request within 2–3 business days. If approved, we will issue a Return Authorization (RA) number and detailed return shipping instructions, including the return address.
- Package and Ship the Item: Securely package the product (preferably using the original packaging) and clearly mark the RA number on the outer box. You are responsible for arranging and paying for return shipping, unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and retaining the shipping receipt for reference.
- Refunds: Once we receive and inspect the returned item (typically within 5–7 business days of delivery to our warehouse), we will verify its eligibility. If approved, a refund will be issued to your original payment method. Please allow 7–10 business days for the refund to process, as processing times may vary by payment provider. Shipping costs for the original order are non-refundable, unless the return is due to our error.
- Exchanges: If you wish to exchange an eligible product for a different size, color, or model, please indicate this in your return request. Exchanges are subject to product availability. Once your returned item is inspected and approved, we will ship the replacement product to you. Any price difference between the original and replacement product must be paid before the exchange is processed.
- Store Credits: If you prefer a store credit instead of a refund, we will issue a credit to your account (linked to your email address) within 3–5 business days of approving the return. Store credits are valid for 12 months from the date of issuance and can be used for future purchases on https://aiblb.com/.
If you receive a defective, damaged, or malfunctioning product, please contact us within 7 calendar days of delivery. Provide photos/videos of the damage, defect, and original packaging, along with your order details. We will assess the issue and offer one of the following solutions at our discretion:
- A full refund to your original payment method.
- A free exchange for the same product (if available).
- A replacement part (for repairable items, such as tools or fixtures).
We reserve the right to request the return of the defective/damaged product for inspection. In such cases, we will cover the return shipping costs.
If we accidentally ship the wrong product to you, please notify us within 7 calendar days of delivery. Provide your order number, photos of the received item, and packaging. We will arrange for the correct product to be shipped to you at no additional cost, and we will cover the return shipping for the incorrect item. You must return the wrong item in its original condition and packaging.
- You are responsible for ensuring the returned product is properly packaged to prevent damage during transit. We are not liable for damage to products that occur during return shipping due to inadequate packaging.
- We recommend purchasing shipping insurance for high-value items, as we cannot refund or replace products lost or damaged in transit without proof of delivery to our warehouse.
- All return shipments must include the issued RA number. Shipments received without a valid RA number will be rejected or delayed.
This Return Policy does not replace or override product-specific warranties. Many of our products (e.g., power tools, faucets, bathtubs) come with manufacturer warranties that provide additional coverage beyond this policy. For warranty claims, please contact us with your order details and warranty-related issues, and we will assist you in coordinating with the manufacturer.
We reserve the right to deny returns that do not meet the eligibility criteria outlined in this policy. We are not responsible for any costs associated with the installation, removal, or reinstallation of products being returned, unless the return is due to our error.
We may update this Return Policy from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will revise the “Last Updated” date at the top of this page. Your continued use of our website and purchase of products after the updated policy is posted constitutes your acceptance of the changes.
If you have any questions, concerns, or need assistance with a return, please contact our customer support team:
- Email: service@aiblb.com
- Mailing Address:
ARTISAN CRAFT DESIGN INC.
21322 SPRINGBROOK HOLLOW CT
SPRING, TX 77379
United States
We will respond to your inquiry within 2–3 business days and work to resolve any issues promptly.